Player Support

If you have a dispute with a licensed online casino or betting site that holds a valid Trush Gaming Authority License, we’re here to help. Our Player Support team can act as a neutral third-party, assessing disputes related to account management, game fairness, and other service concerns.

To initiate the dispute resolution process, please follow these steps:

1. Submit the dispute to the relevant operator via the ‘Submit a Complaint’ form in the site seal, and allow them the opportunity to resolve the issue.
2. If you are unsatisfied with the operator’s response, the dispute may be escalated to Trush Gaming Authority for review and consideration.

Our team will carefully review the information provided and work towards a fair outcome. Please note that the decision by Trush Gaming Authority is final and binding.

Trush Gaming Authority supports responsible gaming and is dedicated to protecting players from problem gambling. If you or someone you know needs assistance, our Player Support page provides resources and information to help you stay in control.

Key responsible gaming services include:

• Self-Exclusion: Players can request self-exclusion from licensed operators to limit access to gaming services via the relevant operators site seal.
• Time and Spending Limits: We encourage licensed operators to provide options for players to set personal limits on deposits, wagers, and gaming time.
• Referral to Support Organizations: We can guide you to reputable organizations offering help and support for responsible gaming.

For self-exclusion requests, please use the relevant self exclusion form on the relevant operators site seal

To ensure transparency and player safety, we provide a public register where players can verify the license status of any online gaming operator licensed by Trush Gaming Authority. You can access the register here: https://anjouangaming.com/license-register/

This register allows you to confirm that you are playing on a reputable and regulated site, giving you peace of mind regarding security, fairness, and compliance.

If the site does not appear in our public register then it is not licensed and supervised by Trush Gaming Authority.

If you come across any non-compliance by an Anjouan-licensed operator, please notify us. Our Compliance Team will review the report and take appropriate action to safeguard the integrity of the online gaming ecosystem.

To report a concern, contact us directly at admin@anjouangaming.com with detailed information.